Scope and ownership

This accessibility statement applies to the Print Portal website ( and the Cashier Portal website (, both sites using to PaperCutMF 19.1.5 (Build 52403 2019-10-10). The Business Systems Operations team, within Information Systems and Support, is responsible for the digital accessibility of this website.

Using the website

This website is run by the University of Westminster. We want as many people as possible to be able to use this website, which means that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to most of the website using a screen reader (most well-known screen readers)

We’ve also made the website text as simple as possible to understand.

For more advice on making your device easier to use if you have a disability, visit the AbilityNet website.

Accessibility of the website

We know some parts of this website are not fully accessible and have listed the issues according to level of impact, from high to low:

Higher priority issues

  • Some controls cannot be accessed via keyboard
  • Some form controls are unlabelled which may make their purpose and operation unclear
  • The website does not support browser text resize
  • Text has insufficient contrast with the page background which may make content difficult to perceive for some people
  • The site does not appropriately reflow content at larger zoom sizes. This may make it difficult for people using smaller screens or magnification software to view the content

Lower priority issues

  • The heading structure is illogical on some pages and some headings are not semantically marked up. The hierarchy of the page may be unclear to people using assistive technology
  • Some user interface elements have insufficient contrast with adjacent colours which may make their identification and operation unclear for some users
  • Some links rely on colour alone which may make them difficult to distinguish from body text for some people
  • There are no bypass blocks on the site which requires additional navigation for keyboard users

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please visit our digital accessibility contact us page for information on how to request this.

Reporting accessibility problems with this website

We have tested a sample of pages on the website. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.

Please visit our digital accessibility contact us page for information on how to report an accessibility problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Ways to contact us

You can contact us by email or phone. If you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.

Information on how to contact us is available on our digital accessibility contact us webpage.

Technical information about this website’s accessibility

The University of Westminster is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 – AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • Heading levels do not follow a logical sequence. Some heading levels are skipped and some visual headings are not semantically marked up as headings. Some list items are not semantically marked up (WCAG 2.1 success criteria 1.3.1)
  • There are problems with accessing the profile menu and logout button via keyboard (WCAG 2.1 success criteria 2.1.1)
  • Some form controls are unlabelled or not associated with the visible label for assistive technologies (WCAG 2.1 success criteria 3.3.2)
  • There are no bypass blocks on the site where there is repeated content such as the navigation (WCAG 2.1 success criteria 2.4.1)
  • Some images and complex graphics (eg charts) on the summary page lack suitable alternative text (WCAG 2.1 success criteria 1.1.1)
  • The colour scheme on the website does not provide sufficient contrast for some text and user interface components (WCAG 2.1 success criteria 1.4.3 and 1.4.11)
  • The site does not appropriately reflow content when viewed at 400% zoom (WCAG 2.1 success criteria 1.4.10)

Disproportionate burden


Content not within the scope of the accessibility regulation

Extranet and intranet sites

We are reviewing the accessibility of the contents of this intranet site and plan to fix issues incrementally until this website undergoes a substantial revision. The content of extranets and intranets published before 23 September 2019 is exempt from meeting the accessibility requirements until the site undergoes a substantial revision.

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We are working to review the PDFs and Word documents that are essential to providing our services. We’ll either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish after 23 September 2020 will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

    Preparation of this accessibility statement

    This statement was prepared on 26 August 2020. It was last reviewed on 26 August 2020.

    This website was last tested on 26 August 2020. The test was carried out by AbilityNet, an external auditor who specialises in digital accessibility.

    We took expert advice from AbilityNet to identify a sample of pages to test. AbilityNet selected a sample of webpages based on the potential challenges that inaccessible content would have on the core user-journey of the site.

    What we’re doing to improve accessibility

    We are working to address the issues identified in the ‘Non-compliance with the accessibility regulations’ section above. We will prioritise our efforts to address the issues with the highest impact on users. We are working to develop an accessibility roadmap to show how and when we plan to improve accessibility on this website.

    The University contracts with an external supplier, Papercut MF, to provide this website. Therefore, some of these issues are not within our control to address. We will raise these issues with the supplier and work with them to find solutions, where possible.