If you’d like to request information on a website in a different format or to report an accessibility problem on a website, you can contact the Service Desk for support.
Please contact us by email, if possible.
If you’re unable to contact us by email, you can contact us by telephone.
T: +44 (0) 207 915 5488.
If you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.
When you contact the Service Desk, we’ll confirm we have received your enquiry by creating a ‘ticket.’ We’ll provide a ticket number by email within 2 working days, which we’ll use to manage your enquiry. We’ll then review your query and get in contact to provide the expected timeframe for resolution. We’ll provide updates on what we’re doing to resolve your query.
We’ll do everything we can to help you. If you are not satisfied with our service, please contact the Service Desk and request to escalate a complaint to the Service Delivery Manager. They will contact you as soon as possible to discuss this.
If you are a University of Westminster student or colleague, you can access self-service software which provides files in alternative formats like accessible PDF, large print, easy read, audio recording or braille. This means that you can choose the formats that work best for you.
If you need to access learning resources on Blackboard in a different format, Blackboard Ally can convert files uploaded to Blackboard to a range of alternative formats.
For information provided on other websites, the University of Westminster has a licence to use Sensus Access to convert files to a range of alternative formats.