This accessibility statement applies to the Eye Care Plan website. The portal is only available to University of Westminster colleagues. Please see the Safety, Health & Wellbeing intranet site (Eye Care Scheme, Accessing the Portal section) to access the portal. The Safety, Health & Wellbeing team is responsible for the digital accessibility of this website.

Using the website

This website is run by the University of Westminster. We want as many people as possible to be able to use this website, which means that you should be able to:  

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to most of the website using a screen reader (most well-known screen readers)

We’ve also made the website text as simple as possible to understand.

For more advice on making your device easier to use if you have a disability, visit the AbilityNet website.

Accessibility of the website  

We know some parts of this website are not fully accessible and have listed the issues according to level of impact, from high to low:

Higher priority issues

  • Forms without accessible names and associated labels might cause difficulty for screen reader users to understand the purpose of the input fields
  • Some interactive elements are not operable using a keyboard, which might block users from navigating the website
  • Some error messages are not associated with their relevant input fields. Screen reader users may not notice the association between the error text and the respective input element
  • Text with insufficient colour contrast can be difficult to read, especially for those with low vision, poor eyesight, or colour blindness
  • Some pages lack a heading structure, as heading semantics are not provided. Users cannot use the headings to understand the page structure and may struggle to navigate the page content

Lower priority issues

  • The site does not appropriately reflow content when viewed at 400% zoom. As a result, low vision users might miss some information and functionality
  • No skip link is available for users to bypass certain blocks of content

Feedback and contact information  

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please visit our digital accessibility contact us webpage for information on how to request this.

Reporting accessibility problems with this website

We have tested a sample of pages on the website. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.

Please visit our digital accessibility contact us webpage for information on how to report an accessibility problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No.2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Ways to contact us

 You can contact us by email or phone, or if you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.

 Information on how to contact us is available on our digital accessibility contact us webpage.

Technical information about this website’s accessibility

The University of Westminster is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 - AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • Labels are not associated with corresponding form controls (WCAG 2.1 success criterion 1.3.1)
  • Element is not keyboard accessible (WCAG 2.1 success criterion 2.1.1)
  • Error message is not programmatically linked to the corresponding erroneous input field (WCAG 2.1 success criterion 3.3.1)
  • There are no error messages for erroneous input fields (WCAG 2.1 success criterion 3.3.1)
  • Vertical scrolling is needed to access the content and content becomes unavailable when zoomed to 400% (WCAG 2.1 success criterion 1.4.10)
  • Text elements do not meet required colour contrast ration of 4.5:1 (WCAG 2.1 success criterion 1.4.3)
  • Visual lists are not marked-up semantically as such (WCAG 2.1 success criterion 1.3.1)
  • Heading structure is incorrect. Heading level 1 is followed by heading level 3 (WCAG 2.1 success criterion 1.3.1).
  • There is no mechanism for bypassing blocks of repeated content (WCAG 2.1 success criterion 2.4.1)

Disproportionate burden


Content not within the scope of the accessibility regulation

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

We are working to review the PDFs and Word documents that are essential to providing our services. We’ll either fix these or replace them with accessible HTML pages.

Any new PDFs or Word documents we publish after 23 September 2020 will meet accessibility standards.

Pre-recorded time-based media published before 23 September 2020

We do not plan to add captions to pre-recorded time-based media published before 23 September 2020 because these are exempt from meeting the accessibility regulations.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

Preparation of this accessibility statement

This statement was prepared on 2 September 2020. It was last reviewed on 4 February 2021.

This website was last tested on 12 August 2020. The test was carried out by AbilityNet, an external auditor who specialises in digital accessibility.

We took expert advice from AbilityNet to identify a sample of pages to test. AbilityNet selected a sample of webpages based on the potential challenges that non-accessible content would have on the core user journey of the site.

What we’re doing to improve accessibility

We are working to address the issues identified in the ‘Non-compliance with the accessibility regulations’ section above. We will prioritise our efforts to address the issues with the highest impact on users. We are working to develop an accessibility roadmap to show how and when we plan to improve accessibility on this website.

The University contracts with an external supplier GW Eye Care Plans to provide this website. Therefore, some of these issues are not within our control to address. We have raised these issues with the supplier and we will work with them to find solutions, where possible.

The supplier has advised that they have made the following changes to improve accessibility of the site. See the supplier’s accessibility statement for more information.

  • Defined language across portal to be the same as the current context
  • Changed some colours to improve contrast/readability:
  • Modified copyright statement in footer to use muted text
  • Added roles and aria labels to various parts of the portal
  • Added some aria labels to various elements in various pages
  • Added/updated tooltips (on hover) for some links to warn when they will open in a new tab
  • Increased font size on "promotions" labels in optician list and changed background colour to a slightly darker shade so the white text is easier to read
  • Changed application steps (LHS of apply page):
  • Changed "primary" buttons to be as easy to read as possible, while retaining an element of the client-specified colour:
  • Added error message when delivery method not selected on form submission
  • Changed flashing animation to a shake animation when Ts and Cs not checked