Scope and ownership
This accessibility statement applies to the Pay Online website (https://payonline.westminster.ac.uk/). The Business Systems Operations team, within Information Systems and Support, is responsible for the digital accessibility of this website.
Using the website
This website is run by the University of Westminster. We want as many people as possible to be able to use this website, which means that you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the website using just a keyboard
- navigate the website using speech recognition software
- listen to most of the website using a screen reader (most well-known screen readers)
We’ve also made the website text as simple as possible to understand.
For more advice on making your device easier to use if you have a disability, visit the AbilityNet website.
Accessibility of the website
We know some parts of this website are not fully accessible and have listed the issues according to level of impact, from high to low:
Higher priority issues
- Some pages have illogical focus order. Keyboard-only users depend on meaningful focus order
- Focus is not visible on certain elements, making the navigation unclear for keyboard users
- Some elements are inoperable by using the keyboard alone. This will make navigating the site difficult or impossible for some users
- Some error messages are not associated with their relevant input fields. Screen reader users may not notice the association between the error text and the respective input element
- There are elements with insufficient colour contrast. These elements can be difficult to read, especially for those with low vision, poor eyesight, or colour blindnesst
Lower priority issues
- Some elements cannot be resized with browser settings. Users relying on browser text resize might have difficulties reading the content on the pages
- Some elements do not appropriately reflow when viewed at 400% zoom. As a result, low vision users might miss some information and functionality
Feedback and contact information
If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please visit our digital accessibility contact us page for information on how to request this.
Reporting accessibility problems with this website
We have tested a sample of pages on the website. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.
Please visit our digital accessibility contact us page for information on how to report an accessibility problem.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Ways to contact us
You can contact us by email or phone. If you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.
Information on how to contact us is available on our digital accessibility contact us webpage.
Technical information about this website’s accessibility
The University of Westminster is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 – AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
- Focus order is illogical (WCAG 2.1 – 2.4.3)
- Multiple elements do not have focus indication (WCAG 2.1 – 2.4.7)
- Help content cannot be reached by keyboard alone (WCAG 2.1 – 2.1.1)
- Form error is not associated with appropriate element (WCAG 2.1 – 3.3.1)
- Text resizing causes footer text to go off screen (WCAG 2.1 – 1.4.4)
- Reflow causes horizontal scrolling due to terms and conditions link in footer (WCAG 2.1 – 1.4.10)
- Form relies on browser chrome error message. (WCAG 2.1 – 3.3.1)
Content not within the scope of the accessibility regulation
Extranet and intranet sites
We are reviewing the accessibility of the contents of this intranet site and plan to fix issues incrementally until this website undergoes a substantial revision. The content of extranets and intranets published before 23 September 2019 is exempt from meeting the accessibility requirements until the site undergoes a substantial revision.
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We are working to review the PDFs and Word documents that are essential to providing our services. We’ll either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish after 23 September 2020 will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 17 September 2020. It was last reviewed on 12 July 2021.
This website was last tested on 17 September 2020. The test was carried out by AbilityNet, an external auditor who specialises in digital accessibility.
We took expert advice from AbilityNet to identify a sample of pages to test. AbilityNet selected a sample of webpages based on the potential challenges that inaccessible content would have on the core user-journey of the site.
What we’re doing to improve accessibility
We are working to address the issues identified in the ‘Non-compliance with the accessibility regulations’ section above. We will prioritise our efforts to address the issues with the highest impact on users. We are working to develop an accessibility roadmap to show how and when we plan to improve accessibility on this website.
The University contracts with an external supplier, Western Union, to provide this website. Therefore, some of these issues are not within our control to address. We will raise these issues with the supplier and work with them to find solutions, where possible.