Find out how to reach our online student support services – we're here to help.

Online and phone appointments can also be booked with relevant teams.

General queries

If you're unsure which team you should speak to or you have a general question, you can:


T: +44 (0)20 7911 5000 ext 65817 or 66127

Visit the Accommodation pages.

Careers and Employability Service


You can also ask the team a question on EngageGo to the questions page on Engage and they'll get back to you.

Visit the Careers and Employability Service page.

Counselling service

T: +44 (0)20 7911 5000 ext. 66899

Visit the Counselling pages.

Disability Learning Support

T: + 44 (0)203 506 8800

Visit the Disability Learning Support pages.

Estates Helpdesk

T: +44 (0) 20 7915 5488 (Press option 4 for Estates)

Visit Reporting a building fault page for more information.

Faith and spirituality

T: 07970675674
E: (Interfaith Adviser)

For one-to-one appointments (online or by phone) please book via EngageGo to appointments page on Engage.

Visit the Faith and spirituality pages.

Finance offices

The Business Services Team

The Business Services Team are responsible for general finance-related queries and student refunds.


The Credit Control Team

The Credit Control Team are responsible for the collection of tuition fee payments from students, sponsors and the Student Loans Company.


Visit the Paying your fees page.

Graduate School Registry


Visit the Graduate School pages.

Library and Archives

E: [email protected]

You can also ask the team a question on the Lib answers website and they'll get back to you.

Visit the Libguides website.

Registry offices

Fitzrovia Registry


Harrow Registry


Marylebone Registry



For more details, visit the Registry offices page.



Visit the Scholarships pages.

Student Advice


Visit the Student Advice page.

Student Funding

E: [email protected]

Student Visa queries

For questions about applying for a CAS (Confirmation of Acceptance for Studies), please email

For questions about attendance and how this can affect your visa, please email

For general information, you can also have a look at the Student Visa page.

Student Wellbeing

E: s

Visit the Student Wellbeingpage.

Other contacts

If you're looking for contact details for a member of academic staff, visit the A-Z academic directory.

Central London admissions office 

T: +44 (0)20 7911 5000

Undergraduate admissions


Postgraduate admissions


Harrow admissions office

For students applying to the Westminster School of Arts or Westminster School of Media and Communication.

If you've not yet made an application to the University and have a query about a course or the University, contact .

T: Dial 02079115000 ext 5555 from your mobile
T: Dial 5555 from a campus landline or visit the reception desk
Visit the Emergencies page.

Please note, due to the ongoing situation with Coronavirus, the Student Lifecycle team are now working remotely, and do not have access to printing facilities. Until further notice we are unable to provide collection and telephone services. We can verify awards conferred post 1994, by email to our Alumni and third-party requests with the required permissions.

Collection services (suspended)
Monday to Thursday: 12-3pm
Friday: 12-2pm;

Phone opening times (suspended)
Monday to Thursday: 11am-3pm
Friday: 11am-2pm

T: +44 (0)20 7911 5119 –  Please note, we are unable to take phone calls at the moment, so please contact us via email below.


Visit the Graduation pages.

Chiswick sports ground


Harrow sports hall


Visit the Sport and leisure pages.

Students’ Union Main reception

T: +44 (0)20 7911 5000 ext: 65070

Visit the UWSU website.