On campus
- Call 5555 from a campus landline (recommended first step)
- Call 0203 506 4558 from your mobile
- Visit the nearest reception desk
- Calling 5555 (or 0203 506 4558) ensures trained first aiders or on-campus colleagues can respond quickly, whether it’s a fall, fainting episode, panic attack, or other non-life-threatening incident. If emergency services are needed, the University switchboard team will liaise with them and provide precise location details to avoid delays.
- If someone is experiencing a life-threatening emergency such as a heart attack, stroke or severe bleeding, call 999 immediately. Then contact Reception so they can guide emergency services to the right location.
Off campus
- Call 999 for emergencies such as loss of consciousness, severe chest pain, serious accidents or heavy bleeding.
- Go to Accident & Emergency or your nearest Minor Injuries Unit.
- Call NHS 111 (or use the NHS app or website) for urgent but non-life-threatening medical help.
Mental health and wellbeing support
Spectrum Life Helpline (24/7, free, confidential): 0800 031 8227
Immediate support for all University of Westminster students experiencing distress, stress, anxiety, low mood or crisis situations. Available anytime, day or night.
NHS Urgent Mental Health Support (24/7): 0800 0234 650.
NHS 111 (online, app, or phone) can also advise on mental health and medical concerns.
Additional support
First Aid arrangements for Students (PDF): University first aid arrangements for students
Crisis and urgent support leaflet (PDF): Crisis and Urgent Support - Counselling Service
University Counselling and Mental Health Services: Counselling and Mental Health Service | University of Westminster, London
Remember: You are never alone. Whether on or off campus, support is available 24/7 through Spectrum Life and the NHS.