If you graduated in or after June 2022, find out how to request replacement or additional award documents – and how to access validated electronic versions.
How it works
You can use our online verification portal to:
- view and access secure, validated electronic documents
- order replacement or additional hard copies of award documents
- share your documents with third parties
If you're still waiting for your original documents, you should not order replacements via the portal. Instead, contact us via the Student Centre live chat.
Register for the portal
To register, you'll need to provide:
- your full name (if you don't have a legal last name, you can enter a full stop)
- your date of birth
- your student ID/enrolment number
- a personal email address you'll maintain access to
After you register, we'll verify your details. This can take up to three working days, or longer if they don't match our records.
Once your details have been verified, we'll send you a confirmation email. If you haven't received it, check your spam folder or contact us via the Student Centre live chat.
Share your documents with a third party
To share a validated version of your documents electronically with a third party, such as an employer, you can create a secure connection on the portal. Here's how to do it:
- Register for an account – please note it can take up to three days to verify your details
- Once you can log in, click ‘Connections’
- Click ‘Add connection’ and fill in the form, including the third party's email address
- You can choose which documents to share and for how long
- You’ll know they've viewed a document when its status changes from ‘pending’ to ‘active’
- You can remove access at any time or wait for access to expire
Please note that the organisation you’re sharing with will need to create an account and pay a fee.
Find out more about education verification.
Order physical documents
You can order the following documents in hard copy format:
- Certificate: £40 – please note ordering a replacement will invalidate any previous certificate
- Transcript: £10
- Confirmation of Award letter: £10
- Transcript and Award letter bundle: £15
Delivery times can vary depending on what type of service you select and your location.
Delivery method | UK | Europe | overseas |
|---|---|---|---|
Second class | 4–8 working days | – | – |
Airmail | – | 4–10 working days | 5–15 working days |
Tracked | 2–3 working days | 4–10 working days | 5–15 working days |
Courier | 2–5 working days | 4–12 working days | 4–12 working days |
It may take longer to process your order at busy times, such as graduation or enrolment.
Contact us
Still have questions or need further advice? Get in touch using the Student Centre live chat.