Who we are
We offer appointment-based support to help you manage your mental health and wellbeing during your time at university.
Our professionally trained counsellors/mental health practitioners help people from many different backgrounds and cultures. The counsellors work according to the British Association of Counselling and Psychotherapy (BACP) or the British Psychoanalytic Council (BPC) Code of Ethics and Practice.
Our staff are happy to talk to you about anything that’s bothering you, from an inability to study, poor concentration and depression, to relationship problems and bereavement.
We understand it may be difficult to ask for help, but we encourage you to get in touch. All sessions are confidential – see our code of practice on confidentiality and data protection on our Counselling and mental health - privacy statement page.
How we can help
Register for support
The Counselling and Mental Health Service uses a system called Engage2Serve (E2S) to manage student referrals and appointments.
How to register
If you would like counselling or coordinated mental health support, you can register with the service by logging in to the E2S portal. Please use your regular University login details (e.g. [email protected] and your password).
You will find the registration form on the E2S homepage under 'Forms'. Please let us know if you have any difficulties finding or completing the form.
Some fields on the form will be auto-populated from your University student record (e.g., name, student ID number), but you'll need to complete the rest of the information.
What happens after you register?
- Register online - sign up for counselling support through the E2S Portal.
- Book your consultation - once you’re registered, we’ll contact you to arrange a consultation (up to 40 minutes). You can either: book a time yourself using a link we send, or accept the next available appointment we offer. If you’re offered an in-person appointment but would prefer to meet online, just let us know.
- Complete a short questionnaire - before your appointment, you’ll be asked to complete an Emotional Health and Daily Life (EHDL) questionnaire. This should be done at least 48 hours in advance.
- Meet with a counsellor - you’ll have a confidential conversation with a counsellor to talk about what’s going on for you.
- Decide on the right support together - you and your counsellor will agree on the type of support that best meets your needs.
- Start your support - this might include counselling sessions, workshops, or other types of help.
- Review your progress - you’ll regularly check in on how things are going and plan any next steps together.
Please log in to your portal regularly to view updates. Also check your junk or spam folders in case email notifications are sent there.
Staying connected and engaged
We will primarily communicate with you via email. Please ensure you:
- Check your inbox regularly for updates from our service and E2S
- Review your junk/spam folder in case our emails are filtered
The E2S portal can be used to:
- Communicate with the service
- Keep track of your appointments
- Ask questions
- Access important information
Once we’ve received your completed registration form, you may also receive updates via E2S. We recommend logging in occasionally to stay up to date.
Further assistance
If you need help with E2S or have any questions, email us at [email protected].
FAQs – Emotional Health and Daily Living (EHDL) Questionnaire
These FAQs relate to the Emotional Health and Daily Living (EHDL) Questionnaire. If you are looking for information about counselling or are considering seeing a counsellor, please visit our Counselling FAQs page.
They help you and your counsellor reflect on your progress and guide the conversation in your sessions. They are not tests or diagnoses.
The Emotional Health and Daily Living (EHDL) Questionnaire is made up of the GAD-7 (anxiety), PHQ-9 (low mood), and CORE-10 (general wellbeing). Each takes about 2–3 minutes.
Before your first Consultation appointment and again before your final session (usually after session 5).
Don’t worry, we’ll go through them together in the first half of your session.
Yes. Your responses are only used to support your care and are stored securely in line with university policy.
It is our legal and ethical responsibility to ensure that all students are as safe as possible. Sometimes students may be vulnerable to harm from others or unable to keep themselves safe. If, at any time, we are seriously worried about your wellbeing, we may contact your doctor (GP), Named Emergency Contact or another person who is involved in your support.
We will try to seek your consent first, but action may be taken without your consent if it is deemed necessary for your safety or the safety of others.
Please read our privacy, confidentiality and data management policies:
No. They are simply a tool to help us understand your needs and progress.
Your counsellor will review the scores with you and use them to guide a reflective ending and discuss next steps.
What support is available this academic year 2026–2027?
We know that every student's situation is different. After you register and attend a consultation, we'll work with you to identify the support that best meets your needs.
You may be offered one of the following options:
| SUPPORT | WHO IS IT FOR? | FORMAT | HOW TO ACCESS |
|---|---|---|---|
Counselling | Short-term therapeutic support to help with emotional, personal, academic or wellbeing challenges. | Online or in person (Cavendish and Harrow) | Register with the service and attend a consultation. Up to six sessions may be offered where appropriate. |
Mental Health Support | Practical and therapeutic support for students whose mental health is affecting their university experience. | Online or in person | Register with the service and attend a consultation. |
Free immediate well-being emotional support, including out-of-hours support. Available 24/7. | Online and telephone |
For the well-being platform
| |
Brent Centre for Young People (BCYP) (Harrow Campus) | Longer-term therapy for students experiencing more complex or ongoing emotional and mental health difficulties, in partnership with Brent Centre for Young People (BCYP). | In person, Harrow Campus | Register with the service and attend a consultation. Clinicians will determine whether this support is appropriate. |
Shifting Gears | A single-session therapeutic appointment for male-identifying students who would like focused support with a particular issue, concern or challenge.
| Primarily online, with in-person sessions available where appropriate.
| Self-refer by ticking Shifting Gears on our registration form or discuss this option at your consultation appointment.
|
Black Minds Matter | Culturally informed therapy for Black students delivered in partnership with Black Minds Matter UK.
| Online
| Register with the service and attend a consultation. This support may be discussed and offered where appropriate.
|
Transition to University Group (Harrow)- Term 1 only
| A time-limited therapy group to help first-year students at Harrow adapt to university life, build confidence and connect with others. In partnership with Brent Centre for Young People (BCYP).
| In person, Harrow Campus
| Register with the service or express interest through your consultation appointment.
|
Therapy Group (Harrow)- Term 2 only | A time-limited therapy group offering a supportive space to reflect, share experiences and learn from others. In partnership with Brent Centre for Young People (BCYP).
| In person, Harrow Campus
| Discuss suitability with the service following registration.
|
Long-Term Therapy Group (Cavendish)
| An ongoing therapy group for students looking to engage in deeper personal development, peer connection and mutual support over an academic year.
| In person, Cavendish Campus
| Discuss suitability with the service following registration.
|
Wellbeing Wednesday Workshops
| Practical sessions covering a wide range of topics such as stress management, resilience, self-care and emotional wellbeing.
| Online and/or in person
| See our schedule of the workshops and details to book via our Wellbeing Wednesday Workshops | University of Westminster page.
|
Confidentiality and data collection
Some of our support is delivered in partnership with trusted external organisations. As part of these partnerships, anonymous information may be collected to help us understand the impact of our support, improve services and meet reporting requirements.
Any information collected is handled in line with GDPR and University data protection requirements. Your personal information remains confidential and will never be identifiable in reports, presentations or publications.
Workshops and events
The service runs workshops and events throughout the year.
To find out about these activities, keep an eye on the student events listing on the Student Hub homepage or get in touch with us at [email protected].
Our locations
If you have booked a face-to-face counselling appointment, you can find us at the following locations:
Related pages
Contact us
You can call or email us using the details below: