Who we are

Our professionally trained counsellors help people from many different backgrounds and cultures, and work to the British Association of Counselling and Psychotherapy Code of Ethics and Practice.

Our counsellors are happy to talk to you about anything that’s bothering you, from an inability to study, poor concentration and depression, to relationship problems and bereavement.

We understand it may be difficult to ask for help, but we encourage you to get in touch. All counselling sessions are confidential – see our code of practice on confidentiality and data protection:

Image of a woman smiling at a counsellor

How we can help

Register for support

To access our counselling services, you’ll first need to register with us. Simply download the Counselling Form below and follow the instructions in the form. Please follow the steps below when completing the form:

  1. First save the counselling registration form to your PC
  2. Open and complete the form
  3. Save the completed copy to your PC and attach it in an email to us

As soon as we’ve received your form, we’ll be in touch to discuss what counselling options might work best for you.

Types of support

When you’ve registered with us, a counsellor will assess your situation and talk you through the support on offer. Types of support include:

  • 1-2-1 appointments with our counsellors (based at our Harrow and Marylebone Campuses)
  • Group sessions to explore personal and academic difficulties in a confidential setting with other students
  • Email counselling for those who find it easier to write about their thoughts and feelings or who may find it difficult to attend appointments on campus
  • Skype/Teams sessions for those who may find it difficult to attend appointments on campus

For emergencies 

For emergencies please contact your nearest Accident and Emergency by calling 999. 

For urgent or crisis situations

If you have any urgent concerns, we have a duty counsellor available weekdays from 10am-4.30pm. Please contact the office if you would like to speak to the duty counsellor (see contact details at the bottom of this page).

Our opening hours: Monday to Friday, 9.30am–4.30pm

We do not operate a service on days when the University is closed. 

For sources of support outside office hours, download our crisis and urgent support leaflet below.


The Coronavirus (Covid-19) outbreak may be impacting on your mental health and wellbeing.

Below are some links to information and guidance which you may find helpful:

The University's Coronavirus response

The Student Space website

 Coronavirus information on the Mind website

Workshops and events

The Counselling Service runs workshops and events throughout the year.

To find out about these activities, keep an eye on the student events listing on the Student Hub homepage or get in touch with us at .Go to the 2020 Made Us page

male student smiling at camera, surrounded by other students, and colourful bunting above him.

Our locations

If you have a booked counselling appointment, you can find us at the following locations:

Marylebone Campus

We are based in the Luxborough Suite of our Marylebone Campus. Access is via the side entrance on Luxborough Street.

Harrow Campus

We are based in the Wellbeing Suite, close to the reception at the Watford Road entrance of the Harrow Campus

Contact us

You can call or email us using the details below:

+44 (0)20 7911 5000 ext. 66899

[email protected]