Our commitment
At the University of Westminster, diversity, inclusion, equality of opportunity and respect lie at our core. Everyone has the right to study, work, live and participate in our community in a supportive, safe environment where harassment and sexual misconduct are not tolerated.
Help in emergencies
If you or someone you know is in immediate danger, please call 999.
If you have been physically harmed or are experiencing suicidal thoughts, go to A&E.
For non-urgent medical concerns, contact your GP.
Reporting and support for students
If you have experienced sexual violence, harassment, or misconduct, there are a number of ways you can report what has happened and access support. You are not alone, and the University of Westminster, alongside external specialist organisations, is here to help.
Reporting options within the University
Report + Support
Students can use the University’s Report + Support platform to report incidents of sexual harassment, violence, or misconduct. Reports can be submitted anonymously, or with your details included. If you choose to provide your details, a trained advisor will contact you confidentially to discuss your options and provide tailored support.
Filing an official complaint
Student complaints | University of Westminster, London
The University works hard to provide a high-quality service to you at all times and in all areas and activities. However, if you ever feel that the standard of academic or service delivery falls short of what may reasonably be expected, you should refer to the Student Complaints Procedure to find out how best to raise and resolve issues.
Support options within the University
At the University of Westminster, support for students affected by sexual violence, harassment, or misconduct is coordinated through Student Support and Residential Life (SSRL). SSRL provides a range of confidential services to help you feel safe, supported, and able to continue with your studies.
Wellbeing Advisors can offer practical advice and connect you with appropriate services inside and outside the University. They can help with issues such as adjustments, referrals to specialist support, and information about your rights and options.
SMLOs are specially trained professionals within SSRL who can provide independent and confidential guidance. They will explain your reporting options, both within the University and externally, and support you in deciding the next steps that feel right for you.
For Wellbeing Advice and/or to speak with an SMLO, please email [email protected].
The University provides confidential short-term counselling and specialist mental health support. Counsellors can help you process your experience and develop coping strategies, while Mental Health Practitioners offer support for ongoing or complex difficulties, including tailored support plans and liaison with academic colleagues. If you would like counselling/coordinated mental health support, you can register with the service by logging in to the E2S portal. Please use your regular University login details, e.g. [email protected] and your password.
If your academic work has been affected, you can inform your tutor, a wellbeing advisor, SMLO, or trusted colleague within SSRL. You are not required to make a formal complaint in order to receive academic support. Options for adjustments can be discussed to help you continue your course while prioritising your wellbeing.
Spectrum.Life 24/7 Wellbeing Support
Students can also access Spectrum.Life, the University’s round-the-clock wellbeing helpline and digital platform. Spectrum.Life provides immediate and confidential emotional support over the phone, as well as access to online wellbeing resources, professional advice, and digital mental health tools at any time of day or night.
If you need to speak to a mental health professional 24/7, you can call the following numbers:
UK: +44 800 031 8227
International: +353 1 518 0277
External support options
In addition to University services, you can access support and specialist services outside the University:
The Havens – Specialist centres in London providing medical, emotional, and practical support for anyone who has been raped or sexually assaulted. Call 020 3299 6900.
- London Survivor’s Gateway – Access to a wide range of specialist sexual violence services in London.
- Rape Crisis – Emotional and practical support. Call 0808 802 9999.
- SurvivorsUK – Specialist support for men and non-binary people affected by sexual violence. Call 020 3598 3898.
- Women and Girls Network – Support for women and girls of all backgrounds. Call 0808 801 0660 or email [email protected].
- Switchboard LGBT+ Helpline – A confidential service for LGBT+ people. Call 0300 330 0630 (10 am–10 pm).
- Galop – Support for LGBT+ people experiencing sexual violence, domestic abuse, or hate crime. Call 0800 999 5428.
- Stonewall – Information and support for LGBT+ people experiencing hate crime and discrimination. Call 020 7593 1850 or email [email protected].
- Samaritans – 24/7 emotional support. Call 116 123 or email [email protected]
- Mind – Advice and support for anyone experiencing mental health difficulties. Call 0300 123 3393 or text 86463.
- The Mix – Support for people under 25 on relationships, mental health, and abuse. Call 0808 808 4994.
- National Domestic Abuse Helpline (Refuge) – 24-hour support for anyone experiencing domestic abuse. Call 0808 2000 247.
- Respect Men’s Advice Line – Confidential support for men experiencing domestic abuse. Call 0808 801 0327.
- Karma Nirvana – Support for victims of honour-based abuse and forced marriage. Call 0800 5999 247.
- Victim Support – Confidential support for anyone affected by crime, regardless of whether it has been reported to the police. Call 0808 1689 111.
- Rights of Women – Free legal advice for women on sexual violence, domestic abuse, and immigration issues. Call 020 7251 8887 (criminal law advice line).
- NAPAC (National Association for People Abused in Childhood) – Support line for adult survivors of any type of childhood abuse. Call 0808 801 0331.
- National Stalking Helpline (Suzy Lamplugh Trust) – Support and safety planning for people experiencing stalking. Call 0808 802 0300.
- Stay Safe East – Specialist support for disabled people affected by domestic or sexual violence.