China Connect is a VPN (virtual private network) service provided by the University to enable students in mainland China to experience reliable and consistent access to the resources they need to support their teaching and learning activities.

The China Connect FortiClient creates a connection between a computer and London, via Shanghai, that provides reliable and consistent bandwidth. The service can provide faster and more reliable access to key learning resources than would otherwise be experienced from China due to bandwidth restrictions.

Usage will be closely monitored to ensure there is adequate bandwidth. Packets of data should take less than 200 milliseconds (ms) to travel between Shanghai and London. This should ensure that synchronous (live) activities, such as video streaming and chat, perform well.

To use this VPN service, you'll need to download and install the FortiClient software. You'll need to sign in using your University username and password. View instructions on how to download and install the VPN client on Service DeskGo to Service Desk page on VPNs.

China Connect is only for use in mainland China.;

FortiClient is available for Windows, Mac and Linux. Support for Android and iOS is currently under review.

Frequently asked questions

China Connect is a service provided by the University to enable students in mainland China to experience reliable and consistent access to the resources they need to support their teaching and learning activities.

We will aim to provide you complete access to enable your teaching and learning access. The list of service is maintained by our IT team and will be constantly reviewed.

It is not mandatory to use China Connect, but if you are experiencing poor performance or have difficulty reaching resources when engaging in teaching and learning activities, you should use China Connect. Once you have completed your teaching and learning activities you must disconnect from China Connect to ensure that the resource is available to other students. China Connect must only be used to support your teaching and learning activities at the University.

You need to download and install the FortiClient software on your computer. You will need to sign in using your University username and password. You can view the installation guide on Marval.

It creates a connection between your computer and London, via Shanghai, that provides reliable and consistent bandwidth. Therefore, the service can provide faster and more reliable access to key learning resources than would otherwise be experienced from China due to bandwidth restrictions.

FortiClient is available for Windows, Mac and Linux. Support for Android and iOS is currently under review.

Yes, you should only use China Connect when you are in mainland China. If you use it in other countries, it will lead to inferior performance and also reduce bandwidth from users in mainland China.

If you use China Connect outside mainland China your internet traffic will firstly securely travel to Shanghai in China mainland and then back to London. Your connection will be slower and take bandwidth away from users in mainland China. Please do not use China Connect outside of mainland China.

No. China Connect only improves the performance of traffic moving between Shanghai and London. You still need to have a good quality internet connection in order to connect to the service in the first instance.

Usage will be closely monitored to ensure there is adequate bandwidth. Packets of data should take less than 200 milliseconds (ms) to travel roundtrip between Shanghai and London. This should ensure that synchronous (live) activities, such as video streaming and chat, perform well.

Please use the Dingtalk Group service provided for first line support. You can mention the symptoms and they will try to identify the possible cause. Alternatively, you may contact the IT Service Desk, mentioning that you are using China Connect and describing the service you are trying to access and the nature of the performance problem.

No. China Connect terminates in London. If you need to reach a service only accessible from within the University’s network, please speak to your personal tutor.

Regulations and monitoring are as per the University’s standard policies. Please take a look at the University’s Computer Regulations Acceptable Usage Policy and Monitoring Computer and Network Use Policy.

No. China Connect should not be used in combination with any other VPN service.

Further information

If you require further technical assistance, please use the Dingtalk Group service provided for first line support or contact the IT Service Desk, on 020 7915 5488, opening hours 8.30am to 6pm, Monday to Friday.