Georgios Mavridis photo

IT Service Desk Manager | M&C Saatchi

Business Computing BSc Honours - 2009

My course was well structured and challenging, covering business and computing in equal measure. It gave me good academic and practical exposure to business models and IT operation plans.

What are you doing now?

I am the IT Service Desk Manager at M&C Saatchi, a global independent advertising agency with 25 offices in 21 countries, where I am responsible for the management and leadership of the Service Desk team to deliver high quality support to all M&C Saatchi staff in London and internationally. I manage a team of 13 Service Desk Analysts who provide first and second level support via phone calls, online chat and face to face assistance and handle the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.

Working at the Service Desk, I offer a high level of customer service in a high-pressure environment with an emphasis on service improvement. My BSc and MA degrees have provided me with high levels of organisation, verbal and written skills, as well as the ability to communicate freely and with diplomacy, which is crucial when liaising with stressed and difficult customers. 

 

What did you find most valuable about your course at Westminster? How did the skills you learnt during your degree help you to shape your career?

My course was well structured and challenging, covering business and computing in equal measure. It gave me good academic and practical exposure to business models and IT operation plans.

 

What extra-curricular activities did you participate in that enhanced your time at the University?

2005–09 – University of Westminster Greek/Cypriot Society

2007–09 – University of Westminster Psychology Society

 

What advice would you give to someone thinking of pursuing a similar career?

Study hard and never give up. The sky is your limit.

 

Is there anything else you would like to tell us about yourself?

You can find more information on my LinkedIn profile: https://www.linkedin.com/in/georgiosmavridis/