Your username and password
To access all of our online resources, including email, you'll need a username and password. You are given a username before you enrol with us. This is the letter "w" followed by the first 7 digits of your student ID number. Check any University correspondence for this ID number.
To set up your password for the first time (or to reset it), log in to our password self-service and follow the instructions. Password reset links will be sent to the personal email address you provided when joining the University.
If you experience any issues, call our Service Desk on +44 (0)20 7915 5488.
Your email account
We will always contact you at your University email address, so when you've set it up, you'll need to check it on a regular basis.
Email for new students
From this academic year (2023–24) onwards, email for new students will be provided by Microsoft 365.
Before you can access your University email account, you must first start the enrolment process in the Applicant Portal. Once your enrolment details have been confirmed by the University, you’ll receive a message to your personal email address to inform you of this. It then takes up to 24 hours for the system to create your University email account.
Once your email account has been created, you can access it by visiting Outlook and logging in with the following details:
- [username]@westminster.ac.uk (for example [email protected])
- the password you set for your online account
Email for continuing students
Email for continuing students will continue to be provided by Google, and your email address will remain as before: [username]@my.westminster.ac.uk
To access your University email account, visit Google Mail and log in with the following details:
- [username]@my.westminster.ac.uk (for example [email protected])
- the password you set for your online account
Accounts provided by Google have a storage quota of 500MB. We recommend you store your files on Microsoft OneDrive, which has 1TB of storage space.