Your University password and email account

Your password

To access all of our online resources, you'll need a username and password.

You're given a username before you enrol with us. This is the letter "w" followed by the first 7 digits of your student ID number. Check any University correspondence for this ID number.

To set up your password for the first time, log in to our password self-service and follow the instructions.

The password can take up to one hour to start working and will expire after 12 months – we'll email you when it's about to expire. Make sure you change your password before it expires, otherwise you will not be able to log in.

Problems logging in or forgotten your password?

Once you have set up a password, if you forget or need to reset it please visit password self-service.

We will send a password reset link to the personal email address you provided to us when you were joining the University or enrolling on your course. You will need to be able to access this account if you need to change your password.

If you have problems logging in or resetting your password, you'll need to call our Service Desk on +44 (0)20 7915 5488. Note that we do not have an email address.

Your email account

We will always contact you at your University email address, so when you've set it up, you'll need to check it on a regular basis.

As a new student, you'll be asked to set up your University email account during pre-enrolment.

To access your email visit mail.my.westminster.ac.uk and log in with your username and network password.

Our email accounts are provided by Google Mail, and feature:

  • 25Gb of storage
  • spam and virus protection
  • mobile access

You'll also have access to all the Google Web Services, including Sites, Docs, Videos, Talk and more.

Find out more about using Google Apps via the Google Apps Learning Center and Google Apps YouTube channel.

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Contacts and support

Get in touch with us.