Overview
Course summary
Evidence suggests that conflict at work costs organisations £1000 per employee each year. Developed by leading experts at the University of Westminster and Acas, and based on innovative research, this course helps develop the skills line managers need to build strong relationships with their team and prevent difficult workplace issues from escalating.
Who is this course for?
The course primarily targets first-line managers, and the skills it develops can be applied at all levels of management – from supervisors seeking career advancement to senior managers looking to refresh and reinforce their existing knowledge.
Location
This course is taught online at flexible hours during any day of the week.
Learning outcomes
At the end of this course, you will be able to:
- Understand and utilise the key questioning and listening skills needed to conduct high quality conversations with members of their team.
- Prepare and conduct a difficult conversation, using a collaborative approach to move towards a positive outcome.
- Assess a range of responses to conflict situations and understand the importance of early intervention.
Course structure
The course includes four modules comprised of short video lectures, discussions and insights from leading experts. It includes downloadable templates and simulations designed to test learning.
The four core modules are:
Effective communication: Having conversations with team members is something that managers should do regularly, but are they getting the most out of these conversations? This module develops the questioning and listening skills managers need to help build trust and identify problems at an early stage.
Feedback and difficult conversations: No one enjoys giving negative feedback, but what happens if managers do not address poor performance or behaviour? This module explores how managers can approach difficult conversations and look for positive outcomes through collaborative problem solving.
Deciding to intervene: Managers can be best placed to spot minor issues before they escalate into conflict situations, but how should they decide on the best action to take? This module explores how managers can respond to a range of challenging scenarios effectively.
Resolving conflict in your team: Conflict between members of staff can have a negative impact on the entire team. This module provides managers with skills, based on workplace mediation, that they can use to get to the root cause of problems and develop sustainable resolutions. Managers will have exclusive access to a personal 1:1 conversation with experts from Acas. This conversation can be used to give you confidential advice on how you can use your learning on the course to deal with a specific issue you may be facing at work, or a general discussion to help reinforce and develop your approach to handling conflict effectively.
Further information
This is a delegate led, self-paced course. It is based on innovative research and developed by leading experts in the fields of employment relations and conflict management at the University of Westminster and Sheffield, in conjunction with Acas. If you want to find out more about the research behind this product, you can visit our website www.skilledmanagers.org.
Partners
Acas are the Advisory, Conciliation and Arbitration Service.
They work with millions of employers and employees every year to improve workplace relationships. They're an independent public body that receives funding from the government.
Course benefits
What you will receive as part of this course:
- 1 months access to the online training course
- 11 months access to the Skilled Managers Toolkit
- Access to one 1:1 coaching session with an Acas expert
How to access these benefits:
- Complete the course in full
- Access and utilise the toolkit
- Attend the 1:1 coaching session
- Complete the feedback questionnaire in full
Booking
If you are interested in this course, please fill out our enquiry form and we’ll be in touch when bookings re-open.
This course is currently closed. Please keep an eye on our website for future dates.
If you have any questions about the course in the meantime, please get in touch with us via the details at the bottom of this page.
Testimonials
"I have just completed this course and would like to feedback that it is one of the best online courses I have taken. It is also right on the money in relation to our role on site and has given me the tools to handle conflict so much better moving forward."
"I have been a manager for 20 years with [Org] and always feel there is always more to learn. I feel good that I was able to come away from this training with some fresh ideas to help me be more efficient in my role as a Manager."
"The training was really good. I've done quite a few of these online courses and that was probably the best presented one I have seen."
"Extremely relevant (to my needs), I’m quite new to retail management at this level, and methods I would have used before were a lot more relaxed and inefficient (compared) to the methods I feel I can implement now."
Contact us
If you have any questions about this course, please email us at:
[email protected]
