Frequently asked questions
Our halls are only open for external hire during the summer period when our academic year students are away on vacation. In 2018 we will be open from 2 June until 12 September.
Yes, we provide all linens (including sheets, a pillow and a blanket) along with a towel. These are changed weekly for those staying more than one week. Extra pillows can be ordered from reception at no extra cost.
No, guests have access to the hall 24 hours a day and can come and go as they please.
No, you may not bring a non-paying guest into your room overnight. We ask that all guests please leave the halls by 11pm. However, if you have a friend or family member coming to visit you may enquire about rooms available for the duration of their stay.
No, rooms do not have telephones or televisions. Televisions are located in the common rooms of Harrow Hall. Only the suites at Marylebone have televisions.
No, we provide kitchens stocked with basic utensils for your use. Kitchens will be supplied with plates, bowls, cutlery, and basic frying and saucepans. Kitchen appliances include: fridge, freezer, microwave, kettle, toaster, oven and cooker.
Breakfast is not usually offered to independent travellers, however we occasionally have bed and breakfast specials at our Marylebone and Harrow halls. The specials are shown when you book online. We can provide full and partial catering throughout the summer for group bookings on request at our Marylebone and Harrow halls.
You may check in any time after 2pm. However, from 10pm onwards, the hall reception is staffed only by a security guard who is unable to take payment. Therefore, if you need to pay for your stay, we require that you come to reception in the morning (after 8am) to pay.
Unfortunately, we do not have the storage capacity for luggage to be left at reception other than a few hours. Please check with the hall receptionist if you need help with storing your luggage for longer periods, and they will be able to advise you on the nearest luggage storage facility.
Yes, most halls have a laundry room with coin-operated washing machine and driers. However, Alexander Fleming does not have a laundry room (there is a local laundrette in the ground floor of block A, open to members of the public). The hall receptions also have an iron available for guests to use.
If booking in advance you can pay by credit/debit card (Mastercard, Switch/Solo and Visa accepted). Cheques are accepted, but must be accompanied by a valid cheque guarantee card. Note that we can only accept cheques when you book four weeks in advance or earlier. Please note refunds on cheques take approximately three months, providing that you are entitled to one.
Please note we do not accept cash at the hall receptions.
You may also pay by bank transfer, but this must be received one week before your arrival to the hall. You must fax us a copy of the transfer. Note that the University charges an additional administrative fee of £10 for bank transfers on top of your bank's wire transfer fee. Refunds can be quite difficult to organise – approximately a three-month wait – providing that you are entitled to one. Please contact our offices for more detail.
No, the halls do not have air-conditioning. There is heating in the halls, although heating is normally not turned on during the summer months.
Yes, all our halls offer free Wi-Fi access to our summer guests. Please ask the hall receptionist for details.
Yes. Please have the sender address any post with the following: your name, room number, name of the hall of residence, and the address of the hall of residence. Post will be placed into your room's mailbox, which can be found either inside or near to the reception office.
Please note that any post delivered after you have checked out will be returned to Royal Mail, we cannot hold post for people who are no longer guests at the residence.
No, our rates include VAT as well as water, electricity and gas consumption. Although if you wish to watch live television in your room, you must buy a television license for the duration of your stay. A television licence can be bought online or at a PayPoint outlet.
If you are booking via our online portal terms and conditions are available on the 'Any Questions?' tab on the 'Book on-line now' page and throughout the booking process.
If you are booking via phone or email we will send you a Summer Accommodation Booking Form and a copy of relevant terms and conditions. Please ensure you are familiar with them before signing the booking form. The terms can be seen below for individuals and groups.
A small bar of soap is provided, along with a towel. No other toiletries are provided. There is no hairdryer in the room, but you can borrow one from reception at no extra cost.