The hold service has been withdrawn for items that are available at the same pick-up location, this applies to all students except for students registered with Disability Learning Support. For example, you will be unable to reserve a Regent book to collect at Regent library, however, you will be able to reserve items that are on loan or available at a different site to the owning library.
This change will mean more items available on the shelves, and you will be able to collect them immediately rather than waiting for up to 24 hours, this will also allow you to develop searching and finding skills within a physical library.
We have done this because the Library conducted a survey at all four sites and found that many books were waiting on our reservation shelves for eight days and then were being removed uncollected. Largely these were items requested by students and staff to be picked up at the site they items were located in. During this period, the books, which were often high demand would not be accessible and could not be used by others.
If you have any questions about these changes please contact your library.