Phishing is a common and increasingly sophisticated scam where internet fraudsters, posing as reputable organisations, email you in an attempt to get you to share personal or financial information with them.

You may be targeted by online fraudsters at any time, but phishing scams are particularly common at the start of term and around the main student loan instalment dates (September, January and April).

To avoid becoming the victim of email fraud, here are some top tips for identifying phishing emails:

  • Student Finance England will never ask you to confirm your bank details or login information by email.
  • Phishing emails are usually sent out in bulk and are unlikely to contain your first or last names.
  • Phishing scams are common at the three main instalment payment dates in September, January and April.
  • You should always be suspicious of any urgent requests for personal or financial information.
  • Check the quality of the communication. Misspelling, poor punctuation and bad grammar are often tell-tale signs of phishing.

For advice on who to contact if you've received a fraudulent email, as well as general tips on how to stay safe online, visit our Secure IT page and the Get Safe Online website

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