Westminster Centre for Resilience: the July Lectures - Resilience and compassion in the NHS
Harry Cayton Chief Executive Professional Standards Authority
Jocelyn Cornwell Director, The Point of Care Foundation
There’s a lot of talk (and policy) about making the NHS more compassionate. But can offering carrots or using sticks make people act compassionately? The Professional Standards Authority has made great strides with its right touch regulation, but faced with poor practice regulators need sanctions as well as standards. And clearly it isn’t simply a matter of requiring people to exercise innate compassion: good practice is all too vulnerable to poor management, production-line culture, target-fatigue and over-work.
Tonight two leaders in the field will address some key NHS concerns: patient-centredness, practitioner wellbeing and the need to change the conversation about compassion in healthcare.