Your Experience Survey

Improving your experience

Improving your experience

Faculties, departments and teams across the University have provided an update on actions taken since the last National Student Survey.

To help make it clear to you what has been done, here are some of the highlights of what we have been doing to improve your student experience. 

Improvements across the University

  • Student Advisers give specialist advice and one to one support on a wide range of issues including student finance, funding, visas, fees, social security benefits, council tax and care leavers.
  • Student funding officers provide one to one support on student funding, emergency loans, oyster cards and hardship funds.
  • International Student Advisers provide advice on visa’s and immigration, adjusting to life in the UK and offer practical information on living in the UK.
  • Free health services during term time at clinics located at Harrow and Marylebone.
  • Multi-faith quiet rooms and Muslim prayer rooms across all campuses.
  • Professional and experienced counsellors offer confidential counselling.
  • Disability and Specific Learning Disability Advisers provides one to one support and advice for disabled students and students with specific learning difficulties (dyslexia, dyspraxia, dyscalculia).
  • Improved Wi-Fi services, student printing multifunctional devices that include scan and copy functions have been installed to help students work flexibly and prepare for assessment and examinations.
  • Resources are available to students when they are needed with new MACs available in all four libraries. and laptop loans and laptop self services provided at Harrow Library.
  • 72 new macs waiting to be deployed to new self-service units at Marylebone, Cavendish, and Regent.
  • Students are able to access course-specific resources with thousands of new additional e-books added from IEEE-Wiley, MIT Press Collection, Morgan & Claypool Collection 7, Sage Knowledge Reference & handbooks, Cambridge University Press Research Collection and Alexander Press Video Collections.
  • IT Training offers introductory and certified training in Microsoft Office applications including Excel and Adobe applications such as InDesign.
  • Academic Learning Development provides one to one appointments and academic skills workshops, including essay writing, critical thinking and presentations.

The Students’ Union is here to represent student needs, rights and to ensure the student voice is heard when important decisions are being made, the UWSU offers: 

  • 99 societies to choose from which offer you the opportunity to feel apart of a community and engage with other students with same interests.
  • 21 sports teams that compete, train regularly and get fit, giving students the chance to work with others.
  • 691 course representatives that play a vital role in improving the student experience.  Course reps act as a voice for students in helping you to improve academic quality.
  • 165 FANS (Friends of Arriving Students) bring together the University Faculties, Student’s Union and Student Services to deliver the best possible induction for new students. 4,247 students used FANS last year to help support them and get advice for getting the best student experience. 

Improvements at your Faculty

Teaching on my course 

  • Over £400k of funding provided to subsidised students across the faculty to send you on valuable fieldtrips both in the UK and overseas.
  • FABFest has been created to give students opportunities to work with academics and practicing professionals to showcase innovative designs. 

Assessment and Feedback 

  • The Faculty has Increased attention to feedback and assessment deadlines to make the process clear and timely.

Academic Support 

  • Personal tutoring is available for all students to help you fulfil your academic and personal potential.  

Employability 

  • Dedicated administrative support to enhance work placement and outward mobility opportunities for Faculty students is now in place.
  • Specific employer-relationship building events have been arranged to enhance your employability.

Facilities 

  • Completion of the Fabrication laboratory means you can now work with cutting edge facilities in digital fabrication. Metal and woodworking workshop refurbishment plans are underway to further enhance our workshop facilities.
  • More classroom refurbishments have taken place and will continue over the summer of 2017.
  • We have a dedicated Postgraduate Study Area for all FABE postgraduate students.

 

Teaching on my course 

  • Investment across all courses to provide fieldtrips and visits both in the UK and overseas to deliver inspiring content outside the classroom.
  • Guest speakers and regular networking events arranged to make subject areas more interesting.

Assessment and Feedback 

  • We have made improvements to assessment and feedback to ensure the process and deadlines are clear for students on each course. 

Academic Support 

  • Improvements have been made across all courses to ensure you can contact staff when you need to and receive advice and guidance in relation to the course.
  • Personal tutoring is available for all students to help you fulfil your academic and personal potential.  

Employability 

  • Dedicated administrative support to enhance work placement and outward mobility opportunities for Faculty students is now in place.

Facilities 

  • £1 million investment to transform the lecture halls and classrooms across the faculty.  

Student Voice 

  • To give students the opportunity to provide feedback we are working with the UWSU and holding regular Meet the Dean events.
  • Your Voice Matters – Heads of Department or Course Leaders will feed back to students on the Student Module Evaluation results to show you how your feedback on the course has been acted upon. 

Teaching on my course 

  • £80,000+ Investment in valuable fieldtrips to make the subject areas even more interesting.
  • Drawing on the School’s extensive network with industry and successful alumni, regular events have been organised to make subject areas more intellectually stimulating.
  • Collaborating with the Student’s Union, MADFest has been created to help inspire and build a community for staff and students across all disciplines to work together, share experiences and create materials for exhibition and performance.

Assessment and Feedback 

  • A working group has been established across courses to improve the quality of assessment briefs and the timing of delivery of marks. Technology-enhanced submission, marking and feedback will form a key part of the group’s work. 

Academic Support 

  • Personal tutoring will be available for all students to help you fulfil your academic and personal potential.  

Employability 

  • Dedicated administrative support to enhance work placement and outward mobility opportunities for students is now in place.

Facilities  

  •  £3m refurbishment for the ground and first floor of the Harrow Library.
  • An innovative Emerging Media Suite has been developed in the library to provide space for exploratory, creative and innovative use of technologies.
  • Further investment has been made to enable extended access to more of the facilitates you need after classes have finished for the day.
  • Improvements in A-block took place over the summer, to create lighter, brighter, more comfortable and flexible classrooms to study, including improved AV and furnishings.

Teaching on my course 

  • Guest speakers and regular networking events have been arranged to make subject areas even more interesting.
  • Study@WBS – providing students with employability-focused and discipline-relevant resources have been expanded.
  • Westminster Electives have been introduced to widen your professional knowledge and experience.
  • Workshops have been introduced to support assessment for learning and skills development.
  • Increased focus on staff development to improve your classroom experience.
  • Greater use of digital and mobile technologies encourages students to learn through research and inquiry.

Assessment and Feedback 

  • Clear and consistent briefings are provided across all seminar groups on what students are required to do in an assessment.
  • Dedicated seminar sessions in which additional feedback on assessments is given including one-to-one feedback.
  • Level 4 and 5 modules were introduced to provide a better learning experience with more feedback and targeted assessment.
  • Level 6 modules are being re-designed to improve the consistency and clarity of assessment.

Academic Support 

  • The Personal Tutoring provision has been extended, now including a new Personal Tutoring dashboard.
  • The Disability Support team have expanded their student support despite reduced government funding.
  • Individual academic tutorials and HEAR help you develop your graduate attributes.
  • WBS Professional Principles and the Student Charter support the inclusive learning environment.

Employability 

  • Dedicated support for work placement and study abroad opportunities is provided by Business Experience Team and Outward Mobility Officer.
  • Graduate Series Talks bring alumni and employers to the campus to provide further opportunities to engage with the industry.
  • New business case studies are being developed in collaboration with the key employers in London.
  • Microsoft Office Specialist Certificate qualification available free to all business students.  

Student Voice

  • There have been a series of organised events led by Student Experience Coordinators to ensure students we are listening and responding to your concerns.
  • Business School staff work in partnership with students ensuring courses remain intellectually stimulating, through effective Course Committees and Student Societies.
  • A new section in Blackboard, ‘Your Voice Matters’, is being used to communicate school improvements based on student feedback.
  • The WBS Academic Mentoring scheme was introduced to create a staff community improving consistency and quality of teaching, learning, assessment and feedback practice across the school.
  • A Staff Induction programme was introduced to include all new staff including Visiting Lecturers.

Teaching on my course 

  • Responding to changes in teaching practises and new technology. New iPads have been bought to help challenge first year students to achieve your best work. 

Assessment and Feedback 

  • Ensuring every module provided will have clear expectations on feedback times and the format it will take.

Academic Support 

  • Personal tutoring has been implemented across all Faculties. Support will be available for all students to help you fulfil your academic and personal potential. 

Employability 

  • To promote employability, we introduced the employability hub on the ground floor on New Cavendish Street.

Facilities

  • Life Science project laboratory has been upgraded and improved with new benches and storage to create a modern organised project learning space.
  • 10 classrooms have been refurbished over the summer and classrooms on the lower ground floor have been installed with comfort cooling.

Student Voice

  • All staff will advertise their office times where students can freely come along and provide feedback on the course or any issues you are facing.
National Student Survey

National Student Survey

Find out about the National Student Survey.

Student experience survey

Student Experience Survey

Find out about the Student Experience Survey.