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Managers are exploiting Good Soldier Syndrome

20 June 2013

Nuala OSullivan, Senior Lecturer in Human Resource Management at Westminster Business School, comments on the dark side of Organisational Citizenship Behaviour in an article for the Institute of Leadership and Management.

According to Nuala OSullivan, the financial crisis offered us a different way of looking at work and caused an increase of pressure on managers and their teams, who often pulled together, doing more for less.

Organisations have downsized, out/in sourced and obliged employees to work "off site" by closing buildings, undermining the fabric and structure of work as we knew it. Redundancies and cut backs meant that more was, indeed, being asked with less.

Read Nuala's full article on the Institute of Leadership and Management website and watch a video Q&A with Nuala talking about Organisational Citizenship Behaviour.


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