Frequently asked questions
Frequently asked questions
How many libraries does the University have?
We have four libraries – one at each of our campuses.
Where can I find the library opening hours?
Today's library opening hours are displayed on the Library and IT homepage. The week's opening hours can be found on the individual library pages.
How do I find out who my Academic Liaison Librarian is?
You'll find all our Academic Liaison Librarians, and which subjects and courses they deal with, on our Academic Liaison Librarians page.
How many books and other items can I borrow?
You can borrow up to 15 items at a time. For more details, have a look at our Finding and borrowing page.
How can I search online for books and other library materials?
Log in to our Library Search for full access to all our print and electronic resources.
You can access the search from home or the University.
How can I renew an item?
Log in to our Library Search and click on 'My Account'. You'll see a list of the items you've borrowed and will have the option to renew them.
There are some items that you'll need to renew in person or over the phone – for details, visit our Finding and borrowing page.
What happens if I return an item late?
If you return an item late, you'll be blocked from borrowing or renewing any items for the same number of days that the item was overdue. We do not charge fines for overdue items.
Can I use my laptop in the library?
Yes, you can. Our wireless network is called eduroam and you can connect to it with your University username and password.
More details can be found on our Wireless access page.
Can I print in the library?
We have printers, scanners and photocopies on all our campuses.
To find the closest printer to you, visit our Printer and scanner locations page.
Does the University have any archive collections?
Yes - visit our Archive services pages for full details.
Why doesn’t my password work anymore?
Your temporary password may have expired, in which case, you can change it via our Password Self-service – see below for more details on changing passwords.
Note that new passwords can take up to one hour to start working.
How do I change my password?
To change your password, you'll need to:
- Check that you have an alternative (non-University) email address registered in SRSWeb. Contact your Faculty Registry Office if you haven't registered an alternative email address.
- Log in to our Password Self-service and follow the instructions to change your password.
Note that when your password has been changed, it can take up to one hour to start working and will expire after 12 months.
We will email you when your password is about to expire – make sure you change your password straight away, otherwise you may be unable to log in.
I've forgotten my password - what should I do?
If you forget your password, simply visit our Password Self-service, click on the 'forgotten password' link and follow the instructions.
Note: As part of the password resetting process, we'll send an email to the alternative (non-University) email address that you've registered with us in SRSWeb. If you have not provided an alternative email address, you'll need to call our Service Desk to reset your password, on +44 (0)20 7915 5488.