Contact us

Ask a Librarian online service

Use our Ask a Librarian service via the Service Desk to ask about anything related to using the library services.

We'll send you an email response within 24 hours - or within 72 hours if you send your question on a Friday or during the weekend.

An out of hours Ask a Librarian chat service is available overnight from 7pm – 9am UK time. Librarians from other areas of the world will answer your questions.

You can ask:

  • how to find the information you need
  • advice on how to use the library resources
  • information about the libraries and their facilities

Note that our Ask a Librarian service cannot help you with your University log-in details – you'll need to contact the Service Desk for help.

Library Contacts

IT contacts

In person

Visit us in person at one of our IT Drop-in Centres, which can be found by library counters:

Cavendish: Weekdays 11am-6pm
Harrow: Weekdays 11am-6pm
Marylebone: Weekdays 11am-6pm
Regent: Weekdays 11am-6pm

By phone

Our Service Desk is open 24 hours a day, 7 days a week.

T: +44 (0)20 7915 5488


Visit the Service Desk online.

When you've signed in, you'll need to open a new ticket and give us the details of your problem or query. We'll email you back as soon as we have an update on your issue. We may also need to call you, so make sure we have your phone number right in SRSWeb.

Archive Services contacts

Visit the Archive Services webpage.

 University of Westminster, 115 New Cavendish St, exterior, London, day, BT tower, Cavendish Campus,

Out of hours Ask a librarian chat operates between 19:00 – 09:00.
At other times go to Ask a librarian via Service Desk.

Letters in a card index

Contacts directory

Find a phone number or email address.

Librarian sitting around a table with students and laptops

Academic Liaison Librarians

Check who your Academic Liaison Librarian is.