Introduction to Air Transport Management and Operations

LocationMarylebone, Central London
FacultyArchitecture and the Built Environment

This course provides an understanding of a number of key issues in air transport management, marketing and business planning. We will consider both the airline and airport sectors of the industry. The course complements Introduction to Air Transport Economics and Planning, which covers the economic and regulatory aspects.

Who is this course for?

Although we will cover a considerable amount of material, the course is designed to be accessible to participants without detailed prior knowledge of the aviation business.

It is therefore ideal for new staff working for airlines or airports, for government departments or in aviation consultancy. It is also suitable for employees with some prior background experience who wish to broaden their understanding of the industry and reflect on current developments. This would include staff moving from operational functions into a broader management role.

The course will also be valuable for people working in related fields such as finance, economic development or tourism who deal with airline and airport issues.

Courses open for booking
Start date Duration Day and time Price Apply
28 November 2016 3 days Monday to Wednesday 9am–5pm £895 Book now

Course content

The course is based around lecture sessions of 60–90 minutes' duration, incorporating time for questions and discussion, on the following topics:

  • understanding air passenger demand
  • airline product planning
  • airport marketing
  • quality of service measurement
  • case study: cost analysis of airport operations
  • techniques for strategy evaluation
  • air traffic management
  • aircraft evaluation and fleet planning
  • scheduling: commercial and operational issues
  • crew scheduling
  • quality of service indicators and strategic decision making
  • how to turn knowledge about disruptions into a cost control tool
  • human resource management and organisational issues
  • industrial relations in the air transport industry
  • characteristics of air cargo

Fees

The course fees include:

  • morning and afternoon coffee/tea and lunch each day
  • a tour of historic London pubs on the Monday evening
  • a theatre visit on the Tuesday evening
  • seminar lecture notes, which will be given to all delegates on arrival

Downloads

Dr Nigel Dennis is head of the Air Transport Unit, co-ordinating the aviation research and teaching activities at the University of Westminster. He has carried out consultancy work for many clients including British Airways, Ryanair, DHL, BAA and the European Commission and published numerous papers and articles.

He is course leader of the Air Transport Planning and Management MSc and has taught airline planning on the existing Master's degree programmes for 20 years.

Dr Anne Graham is a Reader in Air Transport and Tourism at the University of Westminster, specialising in airport issues. She is the author of the book 'Managing Airports: an international perspective', published by Butterworth-Heinemann.

Previous speakers have included:

  • Professor Rigas Doganis, Principal, Rigas Doganis & Associates and Non-Executive Director, EasyJet
  • Andy Hofton, Consultant, Airline Dynamics Consulting
  • Kelly Ison, formerly Chairman Negotiating Committee, US Airways
  • Ken Stevens, formerly Director Corporate Real Estate and Airport Affairs, Alaska Air Group
  • Jasenka Rapajic, Aviation Professional
  • Dr Anthony Smoker, Manager Safety Performance and Improvement, Swanwick Air Traffic Control Centre