This accessibility statement applies to the Service Desk website (https://servicedesk.westminster.ac.uk/MSMSelfService/Default.aspx). The Business Systems Operations team, within Information Systems and Support, is responsible for the digital accessibility of this website.
Using the website
This website is run by the University of Westminster. We want as many people as possible to be able to use this website, which means that you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate the website using just a keyboard
- navigate the website using speech recognition software
- listen to most of the website using a screen reader (most well-known screen readers)
We’ve also made the website text as simple as possible to understand.
For more advice on making your device easier to use if you have a disability, visit the AbilityNet website.
Accessibility of the website
We know some parts of this website are not fully accessible and have listed the issues according to level of impact, from high to low:
Higher priority issues
- Some images including logo have no alternative text. Assistive technology users may not be aware of their purpose
- Focus is not visible on certain components. Users who rely on keyboard may struggle to navigate and operate the content
- There are problems with accessing the content across the site at 400% zoom
- There is loss of functionality in the navigation and text clipping when text spacing is applied
- Some form controls lack appropriate labels or instructions. Their purpose might not be clear to some users
- Some interactive elements do not have a logical focus order. This may disorientate keyboard or assistive technology users
Lower priority issues
- Some pages do not follow a logical heading structure. Content may be presented as unstructured or disorganised
- Some pages lack a heading structure, as heading semantics are not provided. Users cannot use the headings to understand the page structure
- Several form controls and labels are not associated. This affects the relationship conveyed to assistive technology users
- Some elements do not have role and state correctly declared. Users may not be able to effective use the control
- Certain text and user interface components have insufficient colour contrast. Users with low vision or colour blindness may struggle to perceive the content
- Users cannot skip repetitive content on the page, as skip links are not provided
- Some form elements have table semantics. This could be confusing to assistive technology users, as specific keyboard controls are provided on elements with table semantics
- Page titles are not unique
- Main navigation landmark is not declared for assistive technology users
- Some error messages are not associated with the form controls. Users may not notice the association between the error text and the respective input element
- Some error messages are not descriptive, and may confuse users
- Some decorative images lack empty alternative text. Some assistive technologies may read the file path of the image
- Some controls are not keyboard accessible (this is a lower priority as there is an alternative method available)
- Asterisk symbol is not explained
Feedback and contact information
If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please visit our digital accessibility contact us page for information on how to request this.
Reporting accessibility problems with this website
We have tested a sample of pages on the website. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.
Please visit our digital accessibility contact us page for information on how to report an accessibility problem.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Ways to contact us
You can contact us by email or phone. If you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.
Information on how to contact us is available on our digital accessibility contact us webpage.
Technical information about this website’s accessibility
The University of Westminster is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is not compliant with the Web Content Accessibility Guidelines version 2.1 – AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons:
Non-compliance with the accessibility regulations
- Some images including logo have missing alternative text (WCAG 2.1 success criterion 1.1.1)
- Some heading levels are skipped. Some headings are not semantically marked-up (WCAG 2.1 success criterion 1.3.1)
- Some form fields do not have labels associated with the form controls. Some error messages are not associated with the form controls (WCAG 2.1 success criterion 1.3.1)
- Some form controls have a table mark-up (WCAG 2.1 success criterion 1.3.1)
- Main navigation landmark not programmatically identified (WCAG 2.1 success criterion 1.3.1)
- The colour scheme on the website does not provide sufficient contrast for some text and user interface components (WCAG 2.1 criterion 1.4.3, 1.4.11)
- There are problems with accessing the content across the site at 400% zoom (WCAG success criterion 1.4.10)
- Text spacing causes loss of functionality in the navigation. Some text is clipped. (WCAG 2.1 success criterion 1.4.12)
- Some controls are not keyboard accessible (WCAG 2.1 success criterion 2.2.1)
- There is no mechanism for bypassing blocks of repeated content (WCAG success criterion 2.4.1)
- Page titles are not unique (WCAG 2.1 success criterion 2.4.2)
- Some interactive elements do not have a logical focus order (WCAG 2.1 success criterion 2.4.3)
- Some interactive elements on the site lack a visible focus indicator for keyboard users (WCAG 2.1 success criterion 2.4.7)
- Required fields are not programmatically identified. Some form controls are missing labels. Some input fields use placeholder for label. Instruction not provided for date format. Asterisk symbol is not explained (WCAG 2.1 success criterion 3.3.2)
- Some error messages are not descriptive (WCAG 2.1 success criterion 3.3.3)
- Some elements do not have role and state correctly declared. (WCAG success criterion 4.1.2)
Content not within the scope of the accessibility regulation
Extranet and intranet sites
We are reviewing the accessibility of the contents of this intranet site and plan to fix issues incrementally until this website undergoes a substantial revision. The content of extranets and intranets published before 23 September 2019 is exempt from meeting the accessibility requirements until the site undergoes a substantial revision.
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
We are working to review the PDFs and Word documents that are essential to providing our services. We’ll either fix these or replace them with accessible HTML pages.
Any new PDFs or Word documents we publish after 23 September 2020 will meet accessibility standards.
Pre-recorded time-based media published before 23 September 2020
We do not plan to add captions to pre-recorded time-based media published before 23 September 2020 because these are exempt from meeting the accessibility regulations.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 1 September 2020. It was last reviewed on 1 September 2020.
This website was last tested on 1 September 2020. The test was carried out by AbilityNet, an external auditor who specialises in digital accessibility.
We took expert advice from AbilityNet to identify a sample of pages to test. AbilityNet selected a sample of webpages based on the potential challenges that inaccessible content would have on the core user-journey of the site.
What we’re doing to improve accessibility
We are working to address the issues identified in the ‘Non-compliance with the accessibility regulations’ section above. We will prioritise our efforts to address the issues with the highest impact on users. We are working to develop an accessibility roadmap to show how and when we plan to improve accessibility on this website.
The University contracts with an external supplier Marval to provide this website. Therefore, some of these issues are not within our control to address. We will raise these issues with the supplier and work with them to find solutions, where possible.