Scope and ownership

This accessibility statement applies to the Pay 360 website (https://ncs-sc.e-paycapita.com/LivePay360Payments508/client/Incomemanagement/#/). The Business Systems Operations team, within Information Systems and Support, is responsible for the digital accessibility of this website.

Using the website

This website is run by the University of Westminster. We want as many people as possible to be able to use this website, which means that you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to most of the website using a screen reader (most well-known screen readers)

We’ve also made the website text as simple as possible to understand.

For more advice on making your device easier to use if you have a disability, visit the AbilityNet website.

Accessibility of the website

We know some parts of this website are not fully accessible and have listed the issues according to level of impact, from high to low:

Higher priority issues

  • Some pages lack a heading structure, as heading semantics are not provided. Users cannot use the headings to understand the page structure and may struggle to navigate the page content
  • Some interactive elements lack a visible focus indicator. Users who rely on keyboard might lose track of the navigation
  • Some elements that are visually styled as titles are not marked up as headings. Users cannot use the headings to understand the page structure and may struggle to navigate the page content
  • Some elements are inoperable by using the keyboard alone. This will make navigating the site difficult or impossible for some users
  • Some pages have illogical focus order. Keyboard-only users depend on meaningful focus order
  • Forms without accessible names and associated labels might cause difficulty for screen reader users to understand the purpose of the input fields
  • Some error messages are not associated with their relevant input fields. Screen reader users may not notice the association between the error text and the respective input element

Lower priority issues

  • No skip link is available for users to bypass certain blocks of content
  • Some images represent unique information on the page. Due to the lack of alternative text, users might miss this information
  • The site does not appropriately reflow content when viewed at 400% zoom. As a result, low vision users might miss some information and functionality

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille, please visit our digital accessibility contact us page for information on how to request this.

Reporting accessibility problems with this website

We have tested a sample of pages on the website. If you find an issue we have not yet identified, you can report it to us. We’ll pass this information to the website owner who will review the issue, make sure it is included in our plan to fix issues and add it into the accessibility statement when it is next updated.

Please visit our digital accessibility contact us page for information on how to report an accessibility problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Ways to contact us

You can contact us by email or phone. If you prefer to visit us in person, get in touch and we’ll advise on which teams are available to meet with you.

Information on how to contact us is available on our digital accessibility contact us webpage.

Technical information about this website’s accessibility

The University of Westminster is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

  • No headings (WCAG 2.1 – 1.3.1)
  • Multiple elements lack focus indication (WCAG 2.1 – 2.4.7)
  • Visual titles are not marked up as headings (WCAG 2.1 – 1.3.1)
  • Navigation elements cannot be activated with keyboard alone (WCAG 2.1 – 2.1.1)
  • Focus order is illogical (WCAG 2.1 – 2.4.3)
  • No skip link provided (WCAG 2.1 – 2.4.1)
  • Drop down navigation lacks appropriate role (WCAG 2.1 – 3.3.2)
  • Required fields are marked up as such (WCAG 2.1 – 3.3.2)
  • Error messages exist but aren’t linked to the appropriate input (WCAG 2.1 – 3.3.1)
  • Alt text does not descrive img correctly (WCAG 2.1 – 1.1.1)
  • At 400%, reflowed content causes horizontal scrolling (WCAG 2.1 – 1.4.10)
  • Text resizes to 200% but causes horizontal scrolling (WCAG 2.1 – 1.4.4)
  • At 400%, reflowed content causes horizontal scrolling (WCAG 2.1 – 1.4.10)

If you find an issue that we have yet to identify, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content not within the scope of the accessibility regulation

At this time, we have not identified any content that is not within scope of the accessibility regulations.

    Preparation of this accessibility statement

    This statement was prepared on 17 September 2020. It was last reviewed on 7 April 2022.

    This website was last tested on 17 September 2020. The test was carried out by AbilityNet. A sample of webpages was tested covering the core user-journey of the site.

    What we’re doing to improve accessibility

    We are working to address the issues identified in the ‘Non-compliance with the accessibility regulations’ section above. We will prioritise our efforts to address the issues with the highest impact on users. We are working to develop an accessibility roadmap to show how and when we plan to improve accessibility on this website.

    The University contracts with an external supplier, Capita, to provide this website. Therefore, some of these issues are not within our control to address. We will raise these issues with the supplier and work with them to find solutions, where possible.