Chantal Laws

Senior Lecturer in Events

+44 20 7911 5000 ext 66536
35 Marylebone Road London NW1 5LS
I am generally on campus Tuesday to Thursday and have bookable appointments via Blackboard

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Property and Construction | Department

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2007

‘Never Let Me Down Again’1: Loyal customer attitudes towards ticket distribution channels for live music events: a netnographic exploration of the US leg of the Depeche Mode 2005–2006 World Tour (2007)
Beaven, Z. and Laws, C. 2007. ‘Never Let Me Down Again’1: Loyal customer attitudes towards ticket distribution channels for live music events: a netnographic exploration of the US leg of the Depeche Mode 2005–2006 World Tour. Managing Leisure. 12, pp. 120-142.

2006

Service Quality in Arts Events: Operations Management Strategies for Effective Delivery (2006)
Beaven, Z. and Laws, C. 2006. Service Quality in Arts Events: Operations Management Strategies for Effective Delivery. Event Management. 10 (4), pp. 209-219.

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