Caroline is a senior academic in the field of operations management, interested in the strategic intention and operational capability of organizations in an era of digital transformation. Her qualitative, applied case study research seeks to determine how digital transformation is being conceptualized and operationalized towards value being optimized and shared.
Digital transformation of education, as specific to its strategic intention and operational implementation, is one of her applied research contexts, for which she is regularly asked to present at a national and international level.
PhD (in progress) Management (Education) - Birkbeck
PGCert Learning & Teaching (Dist)- University of West London
Master of Arts Individual and Organisational Development (Management Learning and Capability) - University of Westminster
Diploma Royal Society of Arts Learning Advice & Guidance - Uxbridge College
Mc Graw-Hill Higher Education Digital Faculty Consultant
Pearson Education Digital Learning Design Consultant
Experience of commercial and public sectors.
Specialising in traditional and blended course design and delivery for the key disciplines for leaders and managers.
Fellow of the Higher Education Academy Member
Society of Research into Higher Education Member
British Academy of Management
Teaching, assessing and supervising at PhD, PG and UG levels Operations Management, Supply Chain, Service Design and Value Creation.
Module leader: Operations and Digital Business
MBA learning consultant: Operations Management
Associate Tutor Birkbeck: Strategic Management
Assessment Officer: UG and PG modules with Department of Information Management and Operations
Programme Leader PG Cert Hospitality Management - Thames Valley University
Programme Director at College of North West London - Chartered Management Institute Qualifications
External Examiner London College of Fashion, MA Fashion Retail
CURRENT PROJECTS - DIGITAL TRANSFORMATION
Industry 4.0: Exploring Collaborative Supply Networks from the Perspective of a Mature Public Transport System
(Operationalizing the conceptual frameworks of collaborative supply relationships as set out in the BSI 11,000 standard)
Servitization of Baxi - Digital transformation and economic models of heating provision
(Implementation of the servitization perspective, repositioning traditional products towards their exploitation of service based offerings).
Digital Management Learning: Exploring the Challenges of Implementing the Learning and Teaching Strategy within Higher Education Institutions
(Identifying the issues of the strategy and implementation of digital learning design)
For details of all my research outputs, visit my WestminsterResearch profile.