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About me

Before joining Westminster, I worked at the Centre for Socio-Legal Studies (University of Oxford) for six years. I focused there mainly on consumer ADR in Europe and my ESRC FRL project ‘trusting the middle-man: impact and legitimacy of ombudsmen’ (http://www.law.ox.ac.uk/projects/Ombudsmen (2013 -2016).

 I have a particular interested in the decision-making procedures in the administrative and civil justice systems. My research activities take me across Europe, engaging with ombudsmen and other stakeholders, talking at academic conferences and planning knowledge-exchange workshops. My interests in ombuds, as pathways of informal dispute resolution, have a broader scope, addressing questions of access to justice and consumer protection.

Our (with Chris Gill) current ESRC research project is looking at questions of access to justice for consumers in the energy sector with a focus on vulnerability and energy poverty: https://esrcjustenergy.wordpress.com.

I am very interested in socio legal research methods and training. Besides teaching socio legal research theory and methods I am currently co-editing (with Marc Mason and Kirsten McConnachie) a book: Routledge Handbook on Socio-Legal Theory and Methods (forthcoming Routledge 2019).

I am a member of the Law and Society Association (USA), the Socio-Legal Studies Association (UK) and an individual associate member of the Ombudsman Association. I am also a member of the executive committee of the SLSA, and a Fellow of Wolfson College (Oxford). I am an ADR group Accredited Civil & Commercial Mediator, and a member of the ESRC Peer Review College. I have been invited to co-chair the academic panel of the new Administrative Justice Council. I also serve as a board member of JUSTICE and am on the academic panel of the Public Law Project. Since April 2019 I am a member of the external advisory panel to support the delivery of the evaluation and offer advice and critical oversight- ‘court reform evaluation advisory panel’ MoJ / HMCTS.

Dr Naomi Creutzfeldt PhD (Georg-August Universitaet Goettingen), MPCM & BA (University of Southern Queensland, Australia); Member of the common room of Wolfson College (University of Oxford).




- on the LLB: Public Law

- on the LLM in International and Commercial Dispute Resolution & MA in Conflict Prevention, Dispute Resolution: comparative law (module leader), dispute resolution, dissertation module 


My research interests include :

Civil and administrative justice systems and access to justice

Alternative Dispute Resolution (ADR)

Dispute resolution/ behaviour

EU law and regulation

Socio-legal methods

Risk regulation and risk communication

Media and political communication across cultures

Online activism / social media

Ombudsmen and procedural justice

vulnerable consumers and energy poverty


AHRC Networking grant ‘Administrative Justice Network’ April – November 2019  (with R.Thomas).

 Socio-Legal Studies Association one-day conference grant for ‚Rechtssoziologie/Socio-Legal Studies in Germany and the UK: Theory and Methods’ to be held at the Law & Society Institute (LSI), Humboldt University Berlin September 2019 (with J. Hendry). Recht im Kontext; Vereinigung für Rechtssoziologie (with Christian Boulanger).

ESRC project grant “Access to Justice, Alternative Dispute Resolution (ADR), and consumer vulnerability in the European energy sector” 2017-2020 – with Chris Gill (Glasgow). https://esrcjustenergy.wordpress.com 

Project for the German Ministry of Justice  „Funktionsweise der Allgemeinen Verbraucherschlichtungsstelle“ over 4 years to oversee the use of a residual ADR body  – with Felix Steffek (Cambridge).

 Citizens Advice tender (jointly with QMU): ‘Comparative performance analysis of Alternative Dispute Resolution (ADR) in selected consumer markets in the UK’  (December 2016-February 2017). 

ESRC Future Research Leaders Fellowship Project: Trusting the middle-man: impact and legitimacy of ombudsmen in Europe    (2013 - 2016)

The University of Oxford’s ESRC Impact Acceleration Account (IAA) was awarded to Naomi Creutzfeldt and Chris Gill (Queen Margaret University, Edinburgh) for their project: Critics of the ombudsman system: understanding and engaging online citizen activists (6/1/2015 - 12/31/2015)

Oxford University’s John Fell OUP Research Fund award for a collaborative project on:  Informality and the Media in Consumer Protection in Emerging Economies (with Petra MahyIginio Gagliardone and Nicole Stremlau). https://www.law.ox.ac.uk/research-and-subject-groups/informality-and...   Project Dates:  15/04/2015 - 15/02/2016.


For details of all my research outputs, visit my WestminsterResearch profile.